Refund policy

Return and Refund Policy
At ChooseBlades, we take pride in the quality and craftsmanship of our knives. If you're not fully satisfied with your purchase, we're here to help.

Your Right to Cancel or Return
If you're a customer in the EU, UK, or Sweden, you have the right to cancel your order at any time before it ships, and to withdraw from your purchase within 14 days of receiving it — for any reason, no explanation needed. Customers outside these regions may also return items within 14 days of delivery under this same policy.

Cancelling Before Shipping
You can cancel your order free of charge at any time before it has shipped. To cancel, go to your account, find your order, and select the cancellation option, or contact us at support@chooseblades.com with your order number.

Returning After Delivery
You may return your item within 14 days of receiving it. You're welcome to inspect and handle the product as you reasonably would in a physical store. Please avoid using it beyond that level of inspection — for example, using the knife for cutting, sharpening, or outdoor activities. Any reduction in the item's value caused by use or handling beyond normal inspection may be deducted from your refund.

Custom or personalized knives — items made to your specific requested design, engraving, or specifications — are exempt from return under EU law and cannot be returned unless faulty, damaged, or incorrect.

How to Start a Return or Cancellation
Go to your account, find your order, and select the return or cancellation option to submit your request. You'll receive an automatic email confirming we've received it.

If you checked out as a guest or need help, you can also email us at support@chooseblades.com with your order number and reason for the return.

Once your request is confirmed, please ship the item back to us securely; we recommend using tracked shipping.

Refunds
Once we receive your returned item — or you provide proof that it has been shipped back to us, whichever is sooner — we will process your refund within 14 days. Approved refunds are issued to your original payment method and include the item price and your original standard delivery cost.

Return shipping costs are paid by the customer, unless the item arrived damaged, defective, or incorrect, in which case we cover return shipping and refund you in full, including original shipping costs.

Damaged, Defective, or Incorrect Items
If your knife arrives damaged, defective, or is the wrong item, please contact us immediately at support@chooseblades.com with a photo of the item and your order number. We will replace the item or issue a full refund, including original shipping costs.

Questions?
If you have any questions regarding returns, cancellations, or refunds, please contact us at support@chooseblades.com.